FAQs

Get in touch via our contact form or simply call. All the details you need are at the bottom of the page.

Yes, we offer a wide range of different services - please get in touch if you require maintenance packages or a particular bespoke service.

 LED lighting improves energy efficiency (up to 80% less usage than traditional lighting), reduces maintenance costs, and provides better quality light

This is based on what we find following a site survey and any existing information/records, proposed specifications, meetings etc which follow. This ensures that we have a thorough understanding of each job and can deliver the best value for money at all times..

We never charge for estimates which are prepared after we have a thorough understanding of each customers' requirements. This will usually require a site visit and survey prior to preparing any costings.

In common with most companies like ours, we do charge for emergency or after hours services, but  these are always agreed in writing prior to attendance

 Yes - we only employ fully qualified staff, who are covered by our company insurance.

The short answer is Yes. We are always happy to share the many positive views we have about Pensdown - some of which are featured on this website. 

Like most professional organisations our team keeps up to date via Industry recognised bulletins. We are also subject to the requirement for Continuous Professional Development (CPD), training to ensure that we always have a working knowledge of all the necessary regulations that apply to our business.

We ensure that every customer receives regular site visits by senior members of staff, together with handover documentation between engineers/office and client. NICEIC inspections also support the quality of our work.

 Yes - every project receives a 12 month workmanship guarantee, along with an ECA workers guarantee. You will see from our accreditation's that we always work to the highest possible standards. Our biggest guarantee is our reputation for delivering excellence at all times.

Promptly, professionally and efficiently is the short answer. Pensdown has developed a major reputation of overcoming even the most difficult challenges. Get in touch no matter how big or small and leave the rest to us.

We take all complaints seriously. All of our details are on this website at the bottom of the page. You can call or e-mail and a member of our team will be in contact with you as soon as possible

Yes, we offer a wide range of data cabling services across Kent - please get in touch if you require maintenance packages or a particular bespoke service for your Kent business.

We serve all areas of Kent from our Wrotham base, including Maidstone, Canterbury, Dartford, Gravesend, Tunbridge Wells, Ashford, Dover, Sevenoaks, and the Medway Towns.

Yes - every Kent project receives a 12 month workmanship guarantee, along with an ECA workers guarantee.

We carry out regular inspections, testing, and certification in line with BS7671 standards to ensure full compliance.

We assess your critical load requirements, recommend appropriate UPS systems, and install them with minimal disruption

Typically every 3 to 5 years, or more frequently in high-risk environments. We offer tailored PPM maintenance plans.

Yes, we design and install smart controls for lighting, HVAC, and electrical systems to optimise energy use.

We assess your bandwidth, data, and future scalability requirements to recommend Cat6, Cat6a or fibre optics.

We work outside business hours, use containment systems, and plan around your operational needs.

Yes, we can re-cable or re-terminate networks to meet higher performance requirements.

 Fibre provides faster speeds, greater bandwidth, and longer transmission distances with minimal signal loss.

We use Fluke-certified testers and test to the latest industry standards. Our engineers are very experienced and can diagnose faults quickly.

We provide full packages including displays, audio systems, conferencing equipment, and control panels.

 Yes, our systems are designed to integrate with your current IT, VoIP, and video conferencing platforms.

How do you handle multi-screen video wall installations? We design, supply, and install video walls with centralised control, suitable for retail, control rooms and offices.

We provide custom-built touch panels, voice activation, and mobile control solutions tailored to your environment from leading manufacturers such as Crestron, Kramer, Extron to name a few.

 Yes, full user training and documentation is provided to ensure your team can operate the systems easily.

We assess your roof structure, orientation, and electricity usage to determine feasibility and ROI.

ROI typically ranges from 5 to 10 years depending on usage, funding, and export tariffs.

 Most installations fall under permitted development. Where planning is needed, we manage the application process on your behalf.

 Yes, our systems work with existing electrical setups and can include battery storage and energy management.

Annual inspections and occasional cleaning maintain efficiency. We offer full O&M packages.

We install both fast (7kW–22kW) and rapid (50kW+) chargers, depending on your site usage and power availability.

We use smart systems that distribute power based on real-time demand and priority settings.

Yes, through the OZEV Workplace Charging Scheme. As an approved installer, we assist with applications.

Absolutely. We perform load assessments and upgrade infrastructure as needed.

Typically 1–3 weeks, including site survey, DNO notification, and installation.

By upgrading to LED lighting, installing energy-saving controls, and implementing zoning systems for heating and lighting

Yes, we provide full PAT testing and reporting in accordance with health and safety standards.

Absolutely. We design and install compliant emergency lighting systems suitable for schools and colleges.

 Our installations adhere to BS7671, DfE guidelines, and safeguarding protocols, using DBS-checked engineers.

We design and install solar PV systems with battery storage and energy management, tailored to school usage.

Cat6a and fibre optic cabling are recommended for high-performance, future-proof connectivity.

 Through proper cable routing, shielding, and certified termination techniques that meet industry standards.

Yes, we frequently schedule work during term breaks or after school hours to avoid interrupting lessons.

We comply with TIA/EIA and BICSI best practices, as well as DfE and BS7671 standards.

Yes, including fault finding, repairs, documentation updates, and regular inspections.

 Interactive touchscreens, smart projectors, and wireless screen sharing are ideal for engaging modern learners.

Yes, we provide large-scale AV systems with integrated audio and control suitable for large teaching spaces.

 We offer discreet installation techniques and wireless solutions that avoid damage to protected structures.

Full onsite or remote training is included, with user guides tailored for non-technical staff

We integrate AV with Zoom, Teams, Google Meet, and LMS platforms to support hybrid learning.

Yes, including Salix Finance and community energy funding schemes.

This can vary and we tailor each design to your available space and load.

 Yes, including existing distribution boards, with optional battery and monitoring add-ons.

They offer real-time data for lessons, raise sustainability awareness, and reduce operating costs.

We offer monitoring portals and annual O&M plans to keep systems running efficiently.

7kW dual chargers with access control are most common for education sites.

Yes, via the OZEV Workplace Charging Scheme. As an approved installer, we help with eligibility and application.

Installations include bollards, signage, RCD protection, and are carried out by DBS-cleared engineers.

Yes, we aim to perform work outside of term time where possible to minimise disruption.

We offer RFID, app-based, or timed access controls, with usage tracking and reporting.

We design and install high-capacity, durable systems with redundancy and surge protection to support critical infrastructure.

We install UPS systems, backup generators, and automatic transfer switches to ensure uninterrupted operations.

Yes, we install LED lighting with intelligent control systems to reduce energy use and maintenance costs.

Our work complies with Network Rail, DfT, and local authority specifications, including CDM and risk-managed procedures.

 We offer planned preventative maintenance (PPM) and compliance testing.

Armoured and LSZH cabling with robust containment systems, suitable for harsh or public-access areas.

We plan out-of-hours works, phased installations, and use safe containment to maintain safety and uptime.

Yes, we ensure seamless integration with PA, ticketing, CCTV, and BMS systems.

 We install digital signage, timetable displays, and public announcement systems tailored to real-time data feeds.

Yes, we provide preventative and reactive maintenance with remote monitoring capabilities.

Yes, especially on depots, parking structures, and roof spaces of terminals or control buildings.

Solar can offset energy used for lighting, HVAC, EV charging, and station operations.

Solar can offset energy used for lighting, HVAC, EV charging, and station operations.

 Routine inspections, cleaning, inverter monitoring, and remote performance analytics

 High-speed chargers (22kW–150kW) with RFID, load management, and fleet usage analytics.

We conduct load assessments, design power infrastructure upgrades, and install scalable charging systems.

 Yes, including OZEV grants and funding under public transport decarbonisation schemes

 Yes, we install chargers that offer API integration with fleet tracking, scheduling, and usage reports.

We offer DC rapid charging systems (50kW to 350kW), suitable for buses, vans, and heavy-use vehicles with smart queuing systems.

We implement physical security, redundancy, shielding, and segregation to protect data integrity.

Yes, from LED video walls to standalone displays, all networked and remotely managed.

We comply with accessibility standards, including audio induction loops and multilingual interfaces.

We offer custom lighting designs with dimmable LEDs, colour tuning, and scene setting to create mood and draw attention.

Yes, we supply motion-sensor lighting, intelligent HVAC controls, and load monitoring to optimise consumption.

 Absolutely. We coordinate with fit-out teams to ensure seamless integration of new systems.

We carry out works outside of normal operating hours and work around critical systems.

We install smart switches, timers, app-controlled systems, and integrate lighting/audio/HVAC into unified platforms.

Fibre optic or Cat6a cabling paired with enterprise-grade Wi-Fi ensures strong, reliable public and staff access.

 We use underfloor containment systems, ceiling containment, and work outside trading hours to minimise disruption.

Yes, we provide structured cabling for EPOS, kiosks, back-office, and CCTV as part of a cohesive design.

 Segmentation of networks, shielded cabling, secure racks, and proper firewall/IT integration.

 Yes, including reactive maintenance and planned checks.

Digital signage, ambient audio, interactive screens, and synchronised lighting/visual displays.

 Absolutely. We offer wall-mounted, ceiling-hung, and free-standing displays with cloud control.

We provide multi-zone audio, large-format video displays, and custom control systems.