|
As part of our ISO 9000 quality system, every year we have to appoint an
independent auditor to carry out a "Customer Satisfaction" survey of our
clients. We provide them with a list of 20 projects and they randomly
select at least 10 clients to contact. Our overall performance across all
categories in our last survey was 96% which gave us a Gold Benchmark Award.
Below are some brief extracts of this survey:-
|
Auditors Question |
|
|
Client Feedback |
|
Do you have any additional comments regarding their
staff? |
- "Very professional. They're very easy to work
with. I am very pleased with the service that we receive"
(Telewest Broadband 1)
|
- "They're very knowledgeable. They know what
they are doing and are very good" (Barrier Air Conditioning)
|
- "Very attentive and bend over backwards when
required to. They are a good company to work with" (Evans &
Sutherland)
|
| |
|
|
How do they compare on price? |
- "They are very good" (Telewest Broadband 3)
|
- "They are not necessarily always the cheapest
but knowing the level of services you get and the quality that
normally wins" (Modus Interiors)
|
- "I think they are very reasonable" (DTZ
Debenham Tie Leung)
|
| |
|
|
Would you recommend them to others? |
- "Most definitely" (Modus Interiors)
|
- "Very much so and I have done" (Telewest
Broadband 4)
|
- "Of course, without hesitation" (DTZ)
|
| |
|
| |
|
|
|
